Do you issue refunds?No, all sales are final.
I cannot complete the mobile payments.Depending on the mobile operator some of them may be down at certain times due to regulations. We encourage checking out with the Tigo Pesa option where possible as we are aware that M-pesa and Airtel money are currently down. Pesapal wallet or the Mastercard and Visa option are great options as well.
Why was my card declined and order refunded?
- Please make sure that your billing address matches the address on your payment visa/master card and that you have sufficient funds for the entire order, otherwise Pesapal will refund entire amount