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FAQs

Frequently Asked Questions

If you fail or  refuse to pay import tax & duties that may be applied to your order, DHL will attempt to return your order to KIMZ. Please note that we do not issue refunds on such returns. Also  note that some countries may not allow your order to be returned for failure to pay tax & duties in Please check whether local taxes and duties will be applied to you before placing an order.  
Our hair is primarily made of high temperature synthetic fibers. They are very soft to touch. The “Nice-monique & blossoms hair have a silky texture. The Angelique hair is made of the  “IIL” high temperature fiber
All orders will be shipped from Dar-es-salaam Tanzania.
  • Please make sure that your billing address matches the address on your payment visa/master card and that you have sufficient funds for the entire order, otherwise Pesapal will refund entire amount
All orders are shipped from Dar-es-salaam ,Tanzania. Please note that international orders may be subjected to additional tax & duties applied by your local customs office. We highly recommend that you check whether local tax or duties may be applied to your order before making any purchases from our website. Tax & duties may be calculated against the order value prior to any discount or sale prices being applied. If there are additional charges to be made, DHL will contact you for payment before or upon delivery.