If an order is returned to us due to an incorrect or incomplete shipping address provided by a customer or a customer was not home for the delivery, DHL will attempt to return the order to Kimz.
Please note that the customer will be responsible for the return shipping costs as well as the re-delivery cost. Kimz hair is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer and no refunds will be issued if any parts of the address are incorrect.
